Jones Soda Co. Help Center

<p>This is fairly uncommon but here&apos;s what probably happened: you ordered multiple cases and they just got split up in the production queue based on flavor. Usually, you can see this on your tracking or in your email alert &#x2013; don&apos;t fret quite yet, but you can definitely shoot us an email at&#xA0;<a href="mailto:myjones@jonessoda.com" style=" text-decoration: none;" id="isPasted">myjones@jonessoda.com</a> to check in if the rest of your order doesn&apos;t move after another business day.</p>

This is fairly uncommon but here's what probably happened: you ordered multiple cases and they just got split up in the production queue based on flavor. Usually, you can see this on your tracking or in your email alert – don't fret quite yet, but yo

I ordered multiple cases of MyJones custom soda but only one of them has shipped so far!

MyJones Custom Labels

Where are you located?

Do you offer tours of Jones Soda HQ?

Where can I buy Jones Soda?

I want a certain flavor, however I do not see it listed in the available flavours?

How do I get my photo on a Jones Soda bottle?

Which soda flavors on the store website contain caffeine?

Is Jones Soda gluten free and vegan?

General

Who is eligible to participate?

What if the QR code on my blue star cap is not scanning?

How common are blue star caps?

Do your submissions carry over from The Blue Star Hunt 1.0?

Do I get an entry for every blue star cap I find?

If I find a blue star, do I automatically win?

The Blue Star Hunt Sweepstakes

When will my Rocket Bottle arrive?

Where can I get the Rocket Bottle?

What countries will you be able to ship to?

What does the Rocket Bottle come with?

How much does the Rocket Bottle cost?

Rocket Bottle

What is the status of Caps 4 Gear?

Caps 4 Gear

How do I contact Jones about my order?

Can you change the shipping address for my order?

Can I change my custom order once it has been submitted?

Can I cancel my order?

What is your return policy?

How do I update my subscription?

What if my order arrived broken or damaged?

Can I mail my order?

How do I check my order progress?

Orders

Who do you use to ship?

Why is shipping so expensive?

What is "Free Shipping on Soda?"

How do I qualify for free shipping?

Do you ship internationally?

How do you ship cases of soda?

Do you offer will-call/pick-up instead of shipping?

Do you ship your bottles with soda bottle carriers?

How do you determine your shipping costs?

What do I do if the carrier says my package was delivered, but I cannot locate it?

Do you ship on the weekend?

Shipping

Do you offer bulk discounts/coupons/promo codes for large custom orders?

How long will it take to receive my custom soda?

I have a coupon for a free 4-Pack of MyJones, but you don't offer 4-Packs. How do I redeem it?

Can I get my custom soda in less than 7-10 business days?

Can I use either black and white or color photos?

What kind of photo should I upload for my custom label?

Can I put a photo on the back label of my custom soda?

Can you send just the labels or blank bottles?

Can I get a custom label with just my logo, not Jones Soda's logo?

Can I have different photos/flavors in the same case?

How much text can I fit on the back of the label?

Does your text support both Spanish and French text?

Can custom MyJones bottles be submerged in ice or water?

How do I access my older/previous custom orders?

Will you photoshop my photo or edit/spell check my custom order after I send it in?

Can I have a custom order with photos of my favorite movie/tv show/comic book celebrity on my label?

I picked 3-Day shipping for my custom order, will my order be delivered in 3 days?

Can I cancel my custom order?

Can I use emojis?

What are the terms of use to submit photos to the Jones Soda Gallery?

How do I post a photo to the gallery?

What can I post to the gallery?

What should I NOT post to the gallery?

What is a model release form? When and why do I need one?

What makes you more likely to choose a photo? I really want to be a Jones bottle!

How do I delete a photo I uploaded?

Should I send in color or black and white photos?

How will I know if my photo is selected?

If my photo is chosen for a label... can you send me a bottle, or a case? Where can I find it?

Photo Gallery

I ordered multiple cases of MyJones custom soda but only one of them has shipped so far!Updated 2 months ago