Orders
How do I contact Jones about my order?
For any questions or inquiries please email us at [email protected].
Can you change the shipping address for my order?
You can change your address if you catch us before the package ships. If we have to change the address to a different state, you may have to pay a difference in shipping cost.
Can I change my custom order once it has been submitted?
If it's within 24 hours of purchase, we should be able to edit your order. After that there is no guarantee we will be able to edit. Make sure to email [email protected]
Can I cancel my order?
For Jones regular bottled orders you can cancel your order up until it ships and still receive a full refund. Once it ships, we cannot cancel and offer a full refund.For Custom Jones, you may cancel within 24 hours of placing your order and receive a
What is your return policy?
All sales are final. We do not accept returns or exchanges at this time.
How do I update my subscription?
Go to the product you wish to subscribe to (not all products will have this option). You will save 10% for every subscription shipment. Please email [email protected] to cancel or update your subscription at any time.
What if my order arrived broken or damaged?
Please fill out our contact form linked here so we can best assist you.
Can I mail my order?
Unfortunately, all orders must be submitted online via our website.
How do I check my order progress?
We recommend creating a Shop account to easily track your order, receive real-time updates, and manage your purchases all in one place.